All orders are processed and dispatched within 2 working days after receipt of payment and are sent via Hermes courier using a standard tracked & signed for service unless otherwise stated at checkout. Once your order has been dispatched you will receive an email confirmation with details on how to track your order. All UK standard deliveries take 3-5 days to arrive from the day of dispatch however, at busy times of the year e.g Christmas there can be postage delays so we ask that you allow extra time. There is currently No next day delivery option however, we provide two an express option and Saturday delivery at checkout which take 24 hrs to process/ dispatch and 1 day to arrive. e.g if an order is places on Wednesday with express delivery your order will be dispatched the following day and arrive on Friday. Deliveries are made MON-SAT 8-am-7PM. We dispatch all orders MON-FRI orders places on a Friday will be dispatched the following Monday.
We use a signed-for delivery service that requires someone to be in to sign for and accept your delivery. If there is no one to sign for your delivery, a card will be left where you can arrange to have your package re-delivered or collect from your local depot. To minimize delays we recommend using your work address or an address where someone will be available to sign for your package.
All international orders are processed within 48 hrs after receipt of payment unless an express delivery option has been chosen at checkout at which point processing will take 24 hrs. Our International standard delivery can take up to 10 days to arrive. Express takes 3-5 working days. Whilst we endeavour to deliver within the stated time period, we cannot be held responsible for any time delays caused by the customs clearance of your destination country. You will need to cover the incoming customs cost or taxes should they be incurred in shipping to your destination. Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. Any refund will be made minus the total delivery and return cost in the case of refused deliveries.